About Us

Recognised internationally as a leader in online accessibility, people come to Digital Access for comprehensive support and advice they can trust. With expert knowledge of accessibility conformance, inclusive design and the needs of people with disability or impairment, we’ve spent over 20 years helping government and private organisations make their digital assets accessible to everyone.

We have a unique position as a pan-disability consultancy within a wider organisation that is a leading provider of blindness and low vision services in Australia. We work closely with people with a range of disabilities including cognitive, mobility, hearing and vision impairments, and alongside adaptive technology trainers who teach people with disabilities how to use assistive technologies. It’s our real-world interactions with end-users that provide us with unparalleled insights into accessibility and inform all the services we deliver.

As a social enterprise, employing the services of Digital Access at Vision Australia can form part of an organisation’s Corporate Social Responsibility (CSR) policy.

Recognised expertise

Our ongoing affiliation with key organisations ensures we stay at the forefront of the industry. Since 2002, we’ve been an active member of the World Wide Web Consortium (W3C) and were instrumental in the collaborative development of the Web Content Accessibility Guidelines (WCAG) version 2.0. We gave expert advice to the Australian Government in the development of its National Transition Strategy and continue to work closely with the Australian Human Rights Commission (AHRC) and Digital Transformation Agency (DTA) towards a more inclusive digital environment. Our 2010 and 2013 research for the Australian Government into the accessibility of the Portable Document Format (PDF) continues to inform government policy and the position of the AHRC around the use of documents online. In 2014 we contributed to the revision of W3C’s PDF Sufficient Techniques for achieving WCAG 2.0 conformance and became a Founding Member of the International Association of Accessibility Professionals (IAAP). Our knowledge, innovation and passion are also sought and recognised by leading software vendors, with members of our team being named Apple Accessibility Ambassadors and Microsoft Accessibility Champions.

Our team

We employ only the most highly skilled accessibility professionals from Australia and overseas. With backgrounds in front-end development, software engineering, website design, UX, research, document accessibility services and teaching; our consultants bring a wealth of knowledge to every project, as well as a passion for empowering people through digital technology. Our team are members of the International Association of Accessibility Professionals and the World Wide Web Consortium. 

The following resumes provide an indication of the breadth of expertise and experience within the core team. 

Neil King: National Manager Digital Access

Neil has worked with a vast number of organisations in Europe and Australia promoting and delivering accessible outcomes. Prior to joining Vision Australia, Neil worked in usability and accessibility in the UK and was a partner in a London based UX consultancy. During this time he worked on a number of successful research projects including the Disability Rights Commission’s first Formal Investigation into website accessibility; the findings of which set the agenda for the future of website development in the UK. His background as a research consultant was drawn upon by the Australian Government in 2010 when he was commissioned to lead a study into the accessibility of the Portable Document Format for people with a disability. Neil’s expertise is widely recognised and sees him frequently invited to present at industry conferences and high profile events. 

  • Master of Science – Information, Systems and Technology, City University, London, UK
  • Qualified PRINCE2 Practitioner
  • Member of W3C, British Computer Society (MBCS), Usability Professionals Association (UPA), IAAP

Josh Crawford: Acting National Manager Digital Access

A passionate design and customer advocate, Josh has over 10 years' commercial experience working in digital accessibility, user experience design and product development. As the acting manager of the Digital Access team, he works with clients to assist them in achieving their digital accessibility goals.

  • Bachelor of Computing, Monash University, Melbourne, Victoria
  • Product Management, General Assembly, Melbourne, Victoria
  • Chartered Financial Analyst (CFA) Level 1 Candidate (Global)
  • Member of IAAP

Beau Vass: Lead Consultant, Auditing and Testing

Beau is an enthusiastic digital accessibility advocate, with a focus on software engineering and web development processes and techniques, and their impact on accessibility and usability.

Beau has over 13 years' experience in web development as a full stack and front end developer with various respected agencies in Melbourne. Beau has extensive experience implementing web accessibility on projects throughout his career, regularly consulting with a variety of project stakeholders on accessibility matters and their implications.  

As a Senior Accessible Software Engineering Consultant at Vision Australia, Beau works with clients to assist in making their digital environments inclusive for all and provides realistic coding solutions that work for particular circumstances.

  • Diploma of Information Technology (Software Engineering), Swinburne University
  • Advanced Diploma of Business (Marketing), Swinburne University
  • Certificate of Achievement, Enabling Participation in the Information Society, University of Southampton
  • A member of the International Association of Accessibility Professionals (IAAP).
  • Member of W3C

Ben Gilmore: Lead User Experience Consultant

Ben is a user experience designer with 20 years in the industry. He has worked across a wide range of projects and companies from the BBC, Telstra, RACV and has taught design at RMIT and at Academy Xi in more recent years.
With experience in user research and interactive design, Ben has turned his hand to all aspects of the human-centred design process. Accessibility and inclusive design have been strong elements of Ben’s work throughout his career. Starting as a frontend developer, he has a good understanding of technical solutions and WACG guidelines and inclusive design principles. 
As Lead User Experience Consultant at Digital Access he works with clients to help them create an inclusive user experience for their products and services.

  • Digital management and production to a post-graduate level, Brighton University
  • BA Fine Art and History of Art, Goldsmith College London
  • A member of the International Association of Accessibility Professionals (IAAP).
  • Member of W3C

Pierre Frederiksen: Principal Technical Consultant

Pierre is our technical accessibility specialist. With years of experience teaching and applying practical accessibility, a background in programming, and extensive knowledge of web technologies and the needs of people with a range of disabilities, he has developed a number of unique resources to support accessible content creation. 

  • Bachelor of Computer Science, University of Melbourne, VIC
  • Recognised SVG, HTML, CSS, JavaScript and MobileWeb courses
  • Microsoft Accessibility Champion
  • Certificate IV in Training and Assessment
  • Member of W3C, IAAP

Matthew Putland: Senior Digital Accessibility Consultant

A passionate accessible HTML and semantics expert, Matt has over 3 years working in digital accessibility as his core focus. As a Digital Accessibility Consultant at Vision Australia, he works with clients to offer technical and remediation advice on how to make their websites or mobile applications accessible for all. 

  • Bachelor of Information Technology, Double Major in Information Technology and Computer Security, Edith Cowan University, WA.
  • An accredited Web Accessibility Specialist (WAS) from the International Association of Accessibility Professionals (IAAP).
  • Completed the Professional Certificate of Web Accessibility Course (PCWA) from the University of South Australia.
  • Member of W3C; IAAP

Alex Stoiche: Senior Digital Accessibility Consultant

Alex has worked as a front end web developer for over 12 years; focusing on accessibility and inclusion. He has extensive experience developing accessible websites in both government and non-government organisations.

Alex’s passion for inclusive design focuses on delivering practical solutions to accessibility issues. He has an excellent understanding of web standards including WCAG 2.1, and techniques for responsive viewports and apps.  

  • Bachelor of Science (Internet Computing), Edith Cowan University, WA
  • Member of the W3C 
  • Member of the International Association of Accessibility Professionals (IAAP)

Jacinta Oakley: User Experience Consultant

Jacinta is a mid-weight user experience designer. She has worked across diverse projects in both the corporate and not-for-profit sectors. These organisations include the Victorian Chamber of Commerce and Industry, Yarra Valley Water and Thriving Communities Partnership.

  • Bachelor of Communication Design
  • Member of the International Association of Accessibility Professionals (IAAP)

Rosie Luscombe: Digital Accessibility Officer

Rosie is a budding accessibility professional and a strong cognitive disability advocate. As an Autistic person herself, Rosie is passionate about ensuring cognitive disabilities aren't missed from the wider picture of digital accessibility and increasing the understanding of cognitive disability.

As a Digital Accessibility Officer at Vision Australia, Rosie assists senior consultants in providing technical and remediation advice to clients to ensure their websites are accessible for all. 

  • Member of the International Association of Accessibility Professionals (IAAP)
  • Active member of The Perth Web Accessibility Group 
  • Volunteer Accessibility Consultant/Web Publisher for Country to Canberra 
  • Completed HTML/CSS and JavaScript Foundational courses

Jonathan Chan: Digital Accessibility Officer

Jonathan is a digital accessibility consultant, enthusiastic about improving websites and other digital content for all people with disabilities. He is highly experienced in digital testing, providing a capable background for his work as a Digital Accessibility Officer at Vision Australia. Jonathan assists senior consultants in providing technical and remediation advice to clients to ensure their websites are accessible for all.

  • Bachelor of Information and Communications Technology, Western Sydney University 
  • Completed self-study in:
    • Power BI
    • SQL
    • Python
    • NodeJS
    • Qlik Sense
  • Member of the International Association of Accessibility Professionals (IAAP)

Contact us:

Digital Access
P: 1300 367 055
E: digitalaccess@visionaustralia.org