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Get the services you want in a convenient and safe way

Whether you are new to Vision Australia or an existing client, telehealth is a safe and easy way for you to receive the services you want.

Telehealth uses technology to conduct your appointments with a Vision Australia service provider. You can choose a combination of face to face appointments and telehealth to help you achieve your goals.


All of my appointments have been via telehealth – occupational therapy, counselling and mobility. Without telehealth, I wouldn’t have got my white cane and all the appliances for my house that I needed so much. It’s been very beneficial for me to have this connection.' Sandra, Vision Australia client


Why choose telehealth as part of your service delivery?

Telehealth is a great way for you to start receiving or continue to the receive services you want. The benefits of telehealth include:

  • Easy and convenient access to services in your own home, so there is no need for you to travel
  • Safe for you and the Vision Australia service provider
  • You can invite your family or friends to be involved in a session, as multiple people can be connected at one time in different locations
  • Lower costs. If you have a NDIS plan, your funding is used for the service only, there are no travel costs.

What technology do I need?

A telehealth session may use one or more forms of technology during an appointment. This may include: 

  • Video conferencing via Zoom platform
  • Telephone based appointments
  • Use of email/SMS 
  • Combination of the above


Free help to get you set up

Zoom is the platform that Vision Australia uses for video conferencing.

It is an accessible system that allows a confidential video conferencing call to be held with you and other people you may want to join the session. 

Our AT Help Desk is ready to assist you to set up all the technology you need to access to telehealth services.

The AT Help Desk is a free service available to all our clients. 

Call 1300 84 74 66 or email if you would like to book an appointment.


Will I be charged for telehealth services?

Telehealth services will attract a fee, just like face to face services. The fees vary depending on what funding you have. Speak to us to find out more. 

If you don’t currently have funding available call us to discuss what options are available to you.

Your usual phone and data costs may apply to the session.

Book your telehealth session now. Call 1300 84 74 66 or email