Changes to help you access our Vision Store

20 March 2020

Vision Australia provides a wide range of specialist blindness and low vision equipment and we are doing all we can to ensure people can continue to access this.

Currently, all  physical Vision Australia retail stores remain open, but we've made same changes to how you can order our products online and over the phone.

We are here to help

Our Vision Stores have increased sanitation measures and the frequency of disinfection, so you can be assured that you are visiting a clean and hygienic space. Our teams are ready to welcome and assist you.

Vision Store is increasing our call centre staffing and offering extended webchat hours on shop.visionaustralia.org.

You can also make individual appointments for you or a family member to visit in person or call us on 1300 84 74 66 until 7pm AEDT.  

Extended change of mind

Our number one priority is the safety and peace of mind of our customers, therefore we are extending our money back, change of mind policy to 90 days. 

This means that you can purchase products in our store, on the webshop or through our call centre and return them easily if the product is not suitable.

This offer includes the majority of products normally exempt from return, excluding Apple and software products.

Vision Store catalogue

We have an extensive range of daily living and adaptive technology solutions to support you. If you are unable to visit us, we recommend you download or request our large print Vision Store product catalogue.

Or you can call anyone of our friendly team members during business hours to assist you on 1300 84 74 66.  

Our large print product catalogue is available in three different formats: audio, PDF or hard copy.

You can download either a:

You can order a hard copy on the online Vision Store.

Visit us online at shop.visionaustralia.org at any time where our team can assist through webchat during normal business hours.

Delivery

Please note that Australia Post have ceased signature on delivery at this time. This means that all deliveries will be either left in a safe place or delivered to your local Australia Post office if you are not at home.

Please advise us at the time of purchase if this is an issue for delivery.

Contact us

Phone: 1300 84 74 66
Email: visionstore@visionaustralia.org.
Visit us: Find your closest location online.
Shop online: shop.visionaustralia.org.